Everything from Amma's Recipe is food made fresh in small batches, so our policy is built around keeping it safe and fair for you.
Cancelling an order
- You can cancel before your order is shipped. Write to us on WhatsApp or at hello@ammasrecipe.com with your order number.
- If it hasn't shipped yet, we cancel it and refund the full amount, including delivery charges.
- Once an order has been shipped, it can't be cancelled.
- Custom laddoos from Build your own are made to your recipe, so they can only be cancelled until we start making them (usually the same day the order is placed).
- We may cancel an order if an item is out of stock or we can't deliver to your pincode. You then get a full refund.
Returns
Because these are food products, we can't take back an order once it has been delivered, and we can't refund an order because of a change of mind or taste preference.
Damaged, wrong or missing items
- Tell us within 48 hours of delivery, with your order number and photos (an unboxing video helps a lot).
- This covers parcels that arrive damaged, leaking, spoilt, with a wrong item, or with something missing.
- Once we've checked it, we send a free replacement or give you a full refund for the affected items, as you prefer.
How refunds are paid
- Approved refunds are started within 2 working days.
- Prepaid orders (UPI, cards, net banking, wallets) are refunded to the original payment method. Banks usually take 5–7 working days to show it in your account.
- Cash on delivery orders are refunded by UPI or bank transfer to the account you share with us.
Need help?
See shipping & delivery for delivery times, or contact us. A real person from the family replies.
